Refund policy

RETURN & REFUND POLICY

Because many 5-2 Impressions products are made to order or customized, please review your order carefully before submitting it.

Custom and personalized items
Custom, personalized, or made-to-order products are final sale and cannot be returned or exchanged due to a change of mind, incorrect size selection, or customer-provided spelling/design errors.

Standard apparel exchanges
Non-personalized apparel may be eligible for a size exchange within 14 days of delivery. Items must be unworn, unwashed, unused, and in their original condition. Customers are responsible for return shipping on standard size exchanges.

Damaged, defective, or incorrect orders
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact 5-2 Impressions within 7 days of delivery and include clear photos of the item and packaging. If we made the mistake, we will work with you to provide a replacement or refund at no additional cost.

Non-returnable items
We cannot accept returns on worn or washed apparel, personalized products, customized drinkware, custom business cards, or items damaged after delivery.

Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order changes and cancellations
Because production may begin shortly after an order is placed, changes or cancellations are not guaranteed. Contact us as soon as possible if you need to request a change.

Contact us
Questions about an order, return, or exchange can be sent to five-2@outlook.com.

This policy does not limit any rights you may have under applicable consumer protection laws.