Shipping policy

SHIPPING POLICY

Order processing
Many 5-2 Impressions products are made to order. Production begins after your order is received and payment is confirmed. Custom or larger orders may require additional processing time.

Shipping rates
Available shipping methods and charges are calculated and displayed at checkout before payment is completed.

Delivery estimates
Delivery times shown at checkout are estimates and begin after your order has been processed and handed to the carrier. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

Tracking
When tracking is available, tracking information will be sent using the contact information provided with your order once the package has shipped.

Shipping addresses
Customers are responsible for providing a complete and accurate shipping address. Please contact 5-2 Impressions as soon as possible if an address needs to be corrected. Once an order has shipped, we may not be able to change the delivery address.

Lost, delayed, or damaged packages
If your package appears lost, arrives damaged, or has another delivery issue, contact us at five-2@outlook.com. We will help review the shipment and, when appropriate, work with the shipping carrier to determine the next steps.

Returned packages
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or another customer-related delivery issue, additional shipping charges may apply before the order can be resent.

Custom orders
Custom and personalized products may take longer to prepare than standard items. Production time is separate from carrier transit time.

Shipping policy

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